Shipping Policy

Last updated: August 12, 2026

This policy applies to orders placed on fenous.shop. Fenous is operated by reenyo LLC.

Made to order

Every Fenous book is personalized and printed on demand through our print partner, Gelato, which produces and ships books from a network of print facilities around the world. Because your book is made specifically for you, each order goes through production before it ships.

Delivery times

Because each book is made to order, your order goes through two stages:

Production: your book is printed within 2–4 business days of your order being confirmed
Shipping: once produced, it’s delivered within 5–10 business days

In total, most orders arrive within roughly 7–14 business days from the time your order is confirmed.

Delivery times can vary depending on your location, local postal services, customs processing for international orders, and periods of high demand (such as holidays). The timeframes above are estimates and not guarantees.

Shipping costs

Shipping costs, where applicable, are calculated and shown at checkout before you complete your purchase, based on your destination.

International shipping

We ship internationally through Gelato’s global print network. For some destinations, your order may be subject to local customs fees, import duties, or taxes, which are determined by your country and are the responsibility of the recipient. Fenous has no control over these charges and cannot predict their amount.

Order tracking

Where tracking is available, you’ll receive tracking information by email once your order ships. Please make sure your shipping address and email are entered correctly at checkout — we’re unable to reroute a package once it has shipped.

Delayed or lost orders

If your order hasn’t arrived within a reasonable time beyond the estimate above, please contact us at fenous.support@gmail.com with your order number, and we’ll investigate with our print partner and help resolve it. If an order is confirmed lost in transit, we’ll arrange a replacement or refund.

Questions

For any shipping questions, reach us at fenous.support@gmail.com.