Privacy Policy

Last updated: August 12, 2026

This Privacy Policy explains how Fenous, operated by reenyo LLC, collects and uses your information when you visit fenous.shop and place an order. We respect your privacy and only collect what we need to serve you.

Information we collect

When you use our site and place an order, we may collect:

Contact and order details — your name, email address, and shipping address
Personalization details — the information you enter for your book, such as a child’s name and any options you choose
Payment information — processed securely by our payment provider (see below). We do not store your full card details on our servers.
Technical data — basic information such as your browser type and how you use our site, collected through cookies and similar technologies

How we use your information

We use your information to:

Produce and deliver your personalized order
Process your payment
Communicate with you about your order and provide support
Operate, maintain, and improve our website
Meet our legal and tax obligations

Payment processing

Payments are handled by Stripe, a third-party payment processor. When you pay, your payment information is provided directly to Stripe and processed under Stripe’s own privacy and security terms. We receive confirmation of your payment but not your full card number.

Order fulfillment

To produce and ship your book, we share the necessary details — such as your name, shipping address, and personalization information — with Gelato, our print-on-demand partner, and the shipping carriers involved in delivering your order. This information is used only to fulfill your order.

Cookies

Our site uses cookies and similar technologies to make the site work, remember your cart, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

Your rights

Depending on where you live — including if you are in the European Union or the United Kingdom under GDPR — you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where we’re not required to keep it
Object to or restrict certain processing
Request a copy of your information in a portable format

To exercise any of these rights, email us at fenous.support@gmail.com. We’ll respond in line with applicable law.

Data retention

We keep your information only as long as needed to fulfill your order, provide support, and meet our legal and accounting obligations, after which it is deleted or anonymized.

Children’s privacy

Our products are purchased by adults for children, but our site and services are not directed to children, and we do not knowingly collect personal information directly from children. Personalization details (such as a child’s first name) are provided by the purchasing adult.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed.

Contact

For any questions about your privacy or this policy, contact us at fenous.support@gmail.com.