Frequently asked questions

Shipping, returns, materials and more

How long does it take?

Each book is printed to order — production takes 2–4 business days, plus shipping time based on your location. You’ll see an estimate at checkout.

Do you ship internationally?

Yes. Because we print through a global network, your book is usually produced in or near your region, which keeps delivery fast and shipping affordable.

What if there’s a typo in the name?

Your order confirmation lists exactly what we’ll print. Spot a mistake? Reply within 12 hours and we’ll correct it before printing at no cost.

Can I return a personalized book?

Because each book is made just for you, we can’t resell returns — but if the book arrives damaged, or we printed a detail differently from what you confirmed, we’ll reprint and reship it free.

What are the books made of?

150 gsm FSC-certified silk paper, available in softcover or premium hardcover, sized 210 × 210 mm.